Terms of Service

Terms of Service

Terms of Service

Last Updated: August 20, 2026

Welcome to The Girl House LLC (“The Girl House,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of thegirlhousefashion.com, including purchases made through our online store.

By visiting our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. Online Store Terms

By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, product unavailability, or violation of these Terms.

2. Products & Availability

We make reasonable efforts to provide accurate product descriptions, photographs, colors, measurements, sizing information, prices, and availability.

However, actual product colors may vary slightly due to photography, lighting, device displays, or normal manufacturing variations.

Sizing and measurements may also vary between individual products and manufacturers. We strongly recommend reviewing the size chart and measurements provided on each product page before ordering.

Product availability may change without notice.

3. Third-Party Suppliers & Fulfillment

The Girl House works with third-party suppliers, warehouses, logistics providers, shipping carriers, and fulfillment partners to process and deliver customer orders.

Depending on the product, an order may be fulfilled from a U.S. or overseas fulfillment location.

If your order contains multiple products, items may be shipped separately and may arrive in different packages or on different dates.

Your purchase is made through The Girl House, and questions regarding your order should be directed to our customer support team.

4. Pricing

Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).

We reserve the right to change product prices, promotions, discounts, and offers at any time.

If an obvious pricing or product-information error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and issue a refund.

5. Orders

After placing an order, you may receive an order confirmation by email.

We reserve the right to cancel or limit an order when reasonably necessary, including when:

  • A product becomes unavailable

  • Payment cannot be authorized

  • Incorrect pricing or product information was displayed

  • Fraudulent or suspicious activity is detected

  • Fulfillment cannot be completed

  • An incomplete or invalid shipping address prevents fulfillment

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

6. Payments

Payment must be made using one of the payment methods available at checkout.

Payments are processed through third-party payment service providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We generally do not directly store complete credit or debit card details.

7. Shipping & Delivery

Estimated standard delivery times depend on the fulfillment location of the product.

U.S.-Fulfilled Products: approximately 2–5 business days

Overseas-Fulfilled Products: approximately 5–10 business days

Business days exclude weekends and U.S. federal holidays.

Delivery times are estimates rather than guarantees. Carrier delays, weather conditions, holidays, customs processing, high-volume periods, or other circumstances outside our reasonable control may affect delivery.

Expedited and overnight shipping are currently not available.

Applicable shipping charges will be displayed at checkout.

Please review our Shipping Policy for complete shipping information.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

If you notice an error after placing an order, contact us as soon as possible.

Once an order has entered fulfillment or has shipped, an address change may no longer be possible.

9. Order Tracking & Multiple Packages

Tracking information will be provided when available after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created.

Because products may be fulfilled from different locations, an order containing multiple items may arrive in separate packages.

10. Returns & Refunds

Eligible items may be returned in accordance with our Return & Refund Policy.

A return request for an eligible item must generally be submitted within 7 days of delivery.

Returned merchandise must meet the eligibility requirements stated in our Return & Refund Policy, including applicable condition, tags, and packaging requirements.

Customers are generally responsible for return shipping costs unless the return involves a verified damaged, defective, incorrect, or otherwise eligible fulfillment issue.

Original shipping and handling charges are generally non-refundable.

Please review our Return & Refund Policy before placing an order for complete details.

11. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, you may return an eligible item according to our Return & Refund Policy and place a new order.

12. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly.

We may ask you to provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the item

  • Photographs of the packaging or shipping label when relevant

Please do not return an item before receiving return instructions from our customer support team.

Eligible claims will be reviewed according to our Return & Refund Policy and applicable fulfillment procedures.

13. Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to request a cancellation or change, please contact us as soon as possible.

Cancellation or modification requests cannot be guaranteed once an order has entered processing or fulfillment.

If an order has already shipped, it cannot be canceled. An eligible item may instead be returned according to our Return & Refund Policy after delivery.

14. Refund Processing

Once an eligible returned item has been received and inspected, approved refunds will be issued to the original payment method.

Return processing may take approximately 5–7 business days after the eligible return is received.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

15. Taxes, Duties & Import Charges

Applicable sales taxes may be collected where required by law.

Certain imported or high-value shipments may be subject to customs duties, taxes, or other governmental charges depending on applicable laws and regulations.

Any applicable requirements will be handled according to current law.

16. Promotions & Discount Codes

Discounts, promotional codes, and special offers may have separate eligibility requirements, expiration dates, exclusions, or minimum purchase amounts.

Unless otherwise stated, promotional offers may not be combined.

We reserve the right to modify or discontinue promotions, subject to applicable law.

17. Intellectual Property

Content owned by The Girl House, including our brand name, logos, website design, graphics, written content, and other proprietary materials, is protected by applicable intellectual property laws.

Third-party trademarks, product images, and other materials remain the property of their respective owners where applicable.

You may not reproduce, distribute, commercially exploit, or misuse our proprietary content without authorization.

18. Third-Party Services

Our website may use third-party services for functions including:

  • E-commerce and website services

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Analytics

  • Advertising

  • Email communications

  • Fraud prevention

We are not responsible for independent third-party websites that you choose to visit through external links.

19. Prohibited Uses

You may not use our website or services to:

  • Violate applicable laws or regulations

  • Commit or attempt fraud

  • Provide intentionally false information

  • Infringe intellectual property rights

  • Upload or distribute malicious software

  • Attempt unauthorized access to our systems

  • Interfere with website security or functionality

  • Engage in abusive or unlawful conduct

We may restrict access or cancel transactions where misuse is reasonably suspected.

20. Website Accuracy & Availability

We make reasonable efforts to maintain accurate and current information on our website.

However, we cannot guarantee that our website will always be uninterrupted, error-free, or available at all times.

We may correct errors, update information, or modify website content when necessary.

21. Limitation of Liability

To the maximum extent permitted by applicable law, The Girl House LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits rights, remedies, warranties, or liabilities that cannot legally be excluded or limited.

22. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

23. Changes to These Terms

We may update these Terms periodically to reflect changes to our business practices, services, policies, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

24. Governing Law

These Terms will be governed by the laws applicable to The Girl House LLC, subject to any mandatory consumer protection rights that may apply to customers under applicable law.

25. Contact Us

If you have questions regarding these Terms, your order, shipping, returns, or refunds, please contact us:

The Girl House LLC
Website: thegirlhousefashion.com
Email: support@thegirlhousefashion.com

Thank you for shopping with The Girl House.