Return & Refund Policy

Last Updated: August 20, 2026

At The Girl House LLC, we want you to shop with confidence. If an eligible item does not work out, you may request a return according to the conditions below.

Please review this policy carefully before placing your order.

7-Day Return Policy

We accept return requests for eligible clothing items within 7 days of delivery.

The 7-day return period begins on the date your tracking information shows the package as delivered.

To be eligible, your return request must be submitted within this period.

Please contact us before sending any product back. Returns sent without prior authorization or return instructions may not be accepted.

Return Eligibility

To qualify for a return, the item must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear

• With original tags attached

• Returned with the original product packaging when applicable

Items showing signs of wear, use, washing, alteration, damage after delivery, or missing tags may not qualify for a refund.

Size & Fit Returns

We understand that clothing may not always fit as expected.

If an eligible item does not fit, you may request a return within 7 days of delivery, provided the item meets all return eligibility requirements.

Because sizing can vary between individual products, we strongly recommend reviewing the size chart and measurements on each product page before ordering.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, you may return the eligible original item according to this policy and place a new order for your preferred item.

Availability of another size, color, or style cannot be guaranteed.

How to Request a Return

To request a return, email us at:

support@thegirlhousefashion.com

Please include:

• Your full name

• Order number

• Item you would like to return

• Reason for the return

We may request photographs or other information when necessary to process your request.

If your return is eligible, our customer support team will provide return instructions.

Please do not mail your return to the address printed on the original package unless our customer support team specifically instructs you to do so.

Return Shipping Costs

For standard returns, including returns related to size, fit, preference, or change of mind, the customer is responsible for return shipping costs.

Original shipping and handling charges are non-refundable.

If you received a verified damaged, defective, or incorrect item, please contact us before returning it. Eligible fulfillment-error claims will be handled separately.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the item and problem

• A photograph of the shipping label or packaging if requested

We will review the information and provide appropriate instructions.

Please do not discard the item or its packaging until your request has been reviewed.

Refunds

Once an eligible returned item has been received and inspected, we will determine whether the return meets our requirements.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–7 business days for return processing after the returned item is received.

After a refund is issued, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

Shipping Charges

Original shipping and handling charges are non-refundable, except where otherwise required by applicable law or where we determine that an eligible fulfillment error occurred.

Return shipping costs for standard returns are the responsibility of the customer.

Restocking & Return Condition

Returned products must meet the eligibility requirements described in this policy.

Items returned in a condition that does not meet the applicable return requirements may be declined or may be subject to an applicable restocking fee of up to 20%.

To avoid this, please return the item unworn, unused, with its original tags and applicable original packaging.

Order Cancellations

We process orders quickly to help get them on their way.

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests are not guaranteed, particularly once an order has entered processing, fulfillment, or shipping.

Once an order has shipped, it cannot be canceled. If the item is eligible, you may request a return after delivery according to this policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing an order, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Additional shipping costs resulting from an incorrect customer-provided address may be the customer's responsibility where permitted by applicable law.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members or neighbors.

3. Contact the shipping carrier.

4. Allow an additional 1–2 business days when appropriate.

If the package still cannot be located, contact us at support@thegirlhousefashion.com with your order number and tracking information so we can review the situation.

Late Returns

Return requests submitted more than 7 days after delivery may not be eligible for return.

Items sent back without authorization, outside the applicable return period, or without meeting the return conditions may be declined.

Contact Us

For questions regarding returns, refunds, damaged items, or your order, please contact:

The Girl House LLC
Email: support@thegirlhousefashion.com
Website: thegirlhousefashion.com

Please include your order number when contacting us about an existing purchase.