Frequently Asked Questions

Have a question about your order? Find answers to our most frequently asked questions below.

1. Where do you ship from?

Our products may be fulfilled from U.S. or overseas fulfillment locations, depending on the product and availability.

Because products may ship from different fulfillment locations, orders containing multiple items may arrive in separate packages.

2. How long does shipping take?

Estimated standard delivery times are:

• U.S.-Fulfilled Products: 2–5 business days

• Overseas-Fulfilled Products: 5–10 business days

Business days exclude weekends and U.S. federal holidays.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, customs processing, or other circumstances outside our control.

3. How much does shipping cost?

Standard shipping rates are based on the total weight of your order:

• Up to 0.6 lb — $3.99

• Up to 1 lb — $5.99

• Up to 5 lbs — $9.99

• Above 5 lbs — $14.99

The applicable shipping charge will be displayed at checkout before you complete your purchase.

4. Do you offer expedited or overnight shipping?

At this time, expedited and overnight shipping are not available.

5. Do you accept returns?

Yes. Eligible items delivered within the United States may be returned.

A return request must be submitted within 7 days of delivery.

To qualify for a return, the item must be unworn, unused, in its original condition, with original tags attached and applicable original packaging.

Please review our Return & Refund Policy for complete return requirements.

6. Do you offer exchanges?

No. We currently do not offer direct exchanges.

If you need a different size, color, or style, you may return an eligible item according to our Return & Refund Policy and place a new order for your preferred item.

7. Who pays for return shipping?

Customers are generally responsible for return shipping costs.

If you receive a verified damaged, defective, or incorrect item, please contact us so we can review the issue and provide appropriate instructions.

Original shipping and handling charges are non-refundable.

8. How do I request a return?

To request a return, please contact:

support@thegirlhousefashion.com

Please include:

• Your full name

• Order number

• Item(s) you would like to return

• Reason for the return

We may request photographs or additional information when necessary.

Please do not send an item back without receiving return instructions from us first.

9. When will I receive my refund?

Once an eligible returned item has been received and inspected, return processing generally takes approximately 5–7 business days.

If approved, your refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

Original shipping and handling charges are non-refundable.

10. Can I cancel my order?

Cancellation requests may be submitted within 24 hours of purchase, but cancellation cannot be guaranteed.

Orders are processed quickly. Once an order has entered processing or has shipped, it may no longer be possible to cancel it.

Please contact us as soon as possible if you need to request a cancellation.

11. Can I change my shipping address after placing an order?

If you entered an incorrect shipping address, please contact us as soon as possible.

We may be able to update your address before the order enters fulfillment. However, address changes cannot be guaranteed once an order is being processed or has shipped.

Please carefully review your shipping information before completing your purchase.

12. How can I track my order?

Once your order ships, tracking information will be provided when available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

13. Why did my order arrive in multiple packages?

Some products may be fulfilled from different locations.

If your order contains multiple items, they may ship separately and arrive on different dates.

Receiving one package does not necessarily mean that the remaining items from your order are missing.

14. My tracking says delivered, but I haven't received my package. What should I do?

First, please:

• Check around your delivery location

• Ask household members or neighbors

• Check with your local carrier or post office

• Allow an additional 1–2 business days when appropriate

If you still cannot locate your package, please contact us at support@thegirlhousefashion.com with your order number.

15. Are your products true to size?

Sizing may vary between individual products and manufacturers.

We strongly recommend reviewing the size chart and measurements provided on each product page before placing your order rather than relying only on your usual size.

16. Will the product look exactly like the photos?

We make reasonable efforts to display our products as accurately as possible.

However, slight differences in color or appearance may occur due to lighting, photography, screen settings, or normal manufacturing variations.

17. Do you offer Cash on Delivery (COD)?

No. We currently accept online payments only through the payment methods available at checkout.

18. Is my payment information secure?

Payments are securely processed through third-party payment providers available through our checkout.

We do not generally store your complete credit or debit card information directly.

For more information about how we handle personal information, please review our Privacy Policy.

19. How can I contact The Girl House?

We're happy to assist with questions about products, orders, shipping, tracking, returns, or refunds.

The Girl House LLC
Email: support@thegirlhousefashion.com
Website: thegirlhousefashion.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.