Thank you for shopping at The Girl House.
Please read our Refund Policy carefully before making a purchase.
1. All Sales Are Final
At The Girl House, we do not offer refunds, returns, or exchanges on any products.
Once an order is placed, it cannot be canceled or modified.
2. Damaged or Incorrect Items (Exception)
Although we do not accept returns, we want you to be satisfied with your purchase.
If you receive an item that is:
- damaged,
- defective, or
- incorrect,
please contact us at thegirlhouse764@gmail.com within 48 hours of delivery.
To process your claim, include:
- Your order number
- Photos of the damaged/incorrect item
- Clear photos of the packaging and shipping label
After verification, we may:
- Provide a replacement (if available), or
- Issue a refund for the item.
You do not need to return the item for defect/damage cases.
3. Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers or customs.
For lost packages, please email us at thegirlhouse764@gmail.com, and we will help you track your order.
4. Incorrect Shipping Address
We are not able to refund or replace orders shipped to an incorrect address provided by the customer.
5. Non-Refundable Items
Due to hygiene and safety:
- All items sold by The Girl House are non-refundable and non-returnable.
6. Contact Us
For any questions about this policy, reach us at:
📧 thegirlhouse764@gmail.com